A call that should have been missed.
Never lose a booking to a missed call.
Mello is a 24/7 AI receptionist for sports facilities. It answers every call in Hindi and English, checks live availability, and confirms the booking before the caller hangs up.
Namaste! Baseline Turf — kya help chahiye?
Kal shaam 7 baje 5-a-side turf chahiye.
7 PM is taken — 8 PM open. Theek hai?
Haan, 8 baje.
7 PM taken · 8 PM open
Confirmed — Baseline Turf · 5-a-side · Tomorrow, 8:00 PM
Reply 1 to reschedule.
Booked in 38 seconds · 11:47 PM · no staff awake
Your staff are on the field, not the phone. Calls roll to voicemail. The customer books the next turf instead. A full-time receptionist costs ₹15,000+ a month — and still clocks out at night. A busy facility makes ₹3–4 lakh a month from bookings, and loses a slice of it every single day to calls nobody picked up.
Peak-hour calls → voicemail
Your busiest slots are exactly when staff can’t get to the phone.
₹15K+/mo for a desk that sleeps
A receptionist is the front desk’s biggest cost — and still clocks out at night.
After-hours calls answered: 0 → ∞
Every call after closing used to be a dead end. Now it books itself.
Not a feature list — a front desk that never sleeps. Each tool does one job, and together they close the loop from ring to confirmation.
“Namaste! Baseline Turf — kya help chahiye?”
Answers like your best front-desk manager.
Greets in your facility's name, understands Hindi-English mid-sentence, checks live availability and offers alternatives, verifies membership, blocks double-bookings, and confirms on the call. Under 3 minutes, 24/7.
The rules engine behind every booking.
Real-time availability across courts and slots, membership priority, group restrictions, privacy controls, full call transcripts, and an admin dashboard your manager actually understands. One source of truth for the whole facility.
Baseline Turf · 5-a-side · Tomorrow, 8:00 PM
Confirmed on WhatsApp before they've hung up.
A confirmation within 30 seconds, reschedules / cancellations / FAQs handled automatically, and only the real exceptions escalated to your staff.
The phone rings.
7 AM or 2 AM, peak hour or match time — Mello answers in your business's name.
Mello books it.
Understands the request in Hindi or English, checks live availability, handles memberships and group rules, confirms the slot on the call.
WhatsApp seals it.
A confirmation lands in 30 seconds. Reschedules and questions handle themselves. You wake up to bookings, not voicemails.
Inbound never misses a call. Outbound makes them — Mello works your contact list toward a goal: renewals, win-backs, confirmations and follow-ups, in the same natural Hindi-English. Every call logged, every outcome on your dashboard.
Booking confirmations
Calls ahead to confirm tomorrow's slots, so none quietly go empty.
Membership renewals
Reaches members before they lapse — and renews right on the call.
Win-back
Brings lapsed customers back with a friendly, well-timed nudge.
No-show follow-ups
Follows up on missed slots and rebooks them before they're lost.
Lead qualification
Calls new enquiries, qualifies them, and books the first visit.
Promos & feedback
Fills off-peak hours with offers, and gathers feedback after a visit.
Global voice bots speak English and bill in dollars. Indian callers switch between Hindi and English in the same breath — “kal shaam 7 baje turf chahiye.” Mello was built for that from day one. The same engine scales to any language and any market.
Global voice bots
- English-only
- No Hindi · no code-switching
Mello
- Bilingual — Hindi + English
- Built for India, ready to scale
“A 6-court turf in Navi Mumbai now answers every after-hours call — and recovered 40+ bookings in its first month.”
“Zero missed calls since switching. Our staff finally stay on the field.”
Simple monthly plans in ₹. No per-seat games, no surprises — just a front desk that never misses.
Starter
Everything to stop missing calls at a single facility.
- 500 voice minutes
- 1 facility
- Mello Book + Mello Chat
- Email support
Growth
For busy facilities and growing multi-court operators.
- 1,500 voice minutes
- Up to 3 facilities
- Priority support
- Analytics dashboard
Enterprise
For multi-location chains with custom requirements.
- Unlimited voice minutes
- Multi-location
- Dedicated account manager
- Custom SLAs
Overage ₹8/min beyond your bundle · one-time onboarding ₹10,000–25,000 (setup, data migration & training) · no hidden fees.
